Frequently Asked Questions

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Jumbo Rewards
Frequently Asked Questions
(A) Cardless Programme
Q: How much do I need to pay for the membership?
A: The fee for a 2-year membership is S$20 (price inclusive of GST).
Q: What are the reasons for launching the JUMBO Rewards cardless programme?
A: We wish to provide a convenient and hassle-free experience for our members to enjoy JUMBO Rewards programme privileges. Members no longer have to carry their physical membership cards to earn and redeem JUMBO Dollars (“J$”), or arrange for replacement cards if they are lost or damaged.

This is also one of our environmental-friendly initiatives. By eliminating membership cards, we cut down on plastic and paper waste.
Q: How will this cardless programme affect JUMBO Rewards Card holders?
A: The new changes are:

  • Your existing JUMBO Rewards Card is now invalid. No new cards will be issued.
  • To enjoy discount or earn your JUMBO Dollars (J$), please provide your NRIC/FIN number.
  • To redeem your J$, simply present your identification card for verification at the point of redemption.
  • You can view your latest J$ balance printed on the dining receipt upon payment or via the members’ portal.
Q: What if my NRIC/FIN number recorded in the JUMBO Rewards Members’ Portal is wrong?
A: You will need to write in to JUMBO Rewards team at rewards@jumbogroup.com.sg stating your full name, contact number and the correct NRIC/FIN number.
Q: Why do I need to provide personal details such as my NRIC/FIN number?
A: Your NRIC/FIN number, which is unique to you, will be used as the membership number. It is also easy for you to remember.
Q: How do I know if my personal data is safeguarded in compliance with the Personal Data Protection Act (PDPA)?
A: JUMBO respects the privacy of all our customers, and is committed to safeguard the personal information you provide to us. Our Privacy Policy has been developed so that you can understand how we collect, use, disclose and protect your personal information. Please refer to our full Privacy Policy on the JUMBO Group’s website at https://www.jumbogroup.sg/privacy-policy
Q: How do I change my consent status for the collection, use and disclosure of my personal data?
A: If you would like to change your consent status on the collection, use and disclosure of your personal data, you may do so via the new JUMBO Rewards Members’ Portal and indicate your consent status under the “Profile” section. If you have questions regarding the collection, usage and disclosure of your personal data, you may refer to our full Privacy Policy on the JUMBO Group’s website at https://www.jumbogroup.sg/privacy-policy
(B) Online Account
Q: How should I update my particulars now with no JUMBO Rewards number?
A: You may log onto the new JUMBO Rewards Members’ Portal with your login ID (your NRIC/FIN number) and your password as provided during your application.
Q: What should I do if I forget my password?
A: Click on ‘Forgot your password?’ on the JUMBO Rewards Login page. You will receive an email which contains instructions on how to reset your password at the email address that you have provided when you initially applied for the membership. If you do not receive the email within 5 minutes, do check under your Junk / Spam folder. Otherwise, please contact us at rewards@jumbogroup.com.sg or 6265 8626 from Mondays to Fridays, 9am to 6pm (except public holidays).
Q: I have trouble logging into my online account, even after I keyed in my password. What should I do?
A: You can contact us at rewards@jumbogroup.com.sg or 6265 8626 from Mondays to Fridays, 9am to 6pm (except public holidays).
(C) Your JUMBO Rewards Card
Q: What happens to my physical JUMBO Rewards Card?
A: As we go cardless, the card is now invalid and your J$ balance and personal information will be transferred to the new system. You may view your J$ balance and personal information via the new JUMBO Rewards Members’ Portal.
Q: How do I keep track of my membership expiry date if I do not have a JUMBO Rewards Card?
A: You can check your membership expiry date stated in your online account at the landing page upon login.
(D) Your JUMBO Rewards Privileges and JUMBO Dollars (“J$”)
Q: Will there be changes to the JUMBO Rewards privileges with the launch of the cardless programme?
A: There will be no changes to JUMBO Rewards privileges at this time.
Q: How about my J$ balance?
A: Your J$ balance will be transferred to the new cardless programme. There will be real-time update in the system as and when you earn and redeem your J$. You may check the balance anytime via your online account on the JUMBO Rewards Members’ Portal. Your latest J$ balance will be also printed on your dining receipt, reflected in the monthly e-newsletter.

IMPORTANT: Please note that J$ earned during the membership term must be fully redeemed within one year of the expiry of the membership term.
Q: If I noticed discrepancies in my J$ balance under the new cardless programme, what should I do?
A: You can contact us at rewards@jumbogroup.com.sg or 6265 8626 from Mondays to Fridays, 9am to 6pm (except public holidays).
(E) Online Redemption of Items
Q: How do I redeem the items online?
A: You may log onto to the new JUMBO Rewards Members’ Portal

  • Step 1: Click on “Rewards Catalogue" to view the items available for redemption
  • Step 2: Select the item to be redeemed.

You will receive your redeemed items at your mailing address via registered mail within 5 working days.
Q: Can I change the item I have redeemed to another item with similar J$ value?
A: No, you will not be able to change the item as your redemption has already been processed upon confirmation.
(F) Membership Renewal
Q: How can I renew my JUMBO Rewards Membership?
A: Renewal can be done 2 months prior to the expiry date by logging onto the JUMBO Rewards Members’ Portal:

  • Step 1: Click on “Account Summary”.
  • Step 2: Select the mode of renewal.
  • Step 3: For members who chose to renew using credit card, they would need to provide their credit card information on the payment gateway page. The payment amount is either S$20 (price inclusive of GST) or a deduction of J$60*. J$20 will be credited into your account upon renewal (*J$20 will not be credited if you renew your membership using J$.)
Q: How do I know when my membership is due for renewal?
A: You can check your membership expiry date stated in your online account under “Account Summary”. You will also receive email or mail reminders before the expiry date.
Updated as of 19 October 2016