Our staff are our greatest
brand assets and brand ambassadors
The mastermind behind our
Be the reason someone
Food isn’t just my passion,
food is my life
Learning & Development
The quality of our employees and their development through training are important in supporting the strategic vision of our company. When we hire and keep good employees, we have a good policy to invest in the development of their skills. This will help us build a more efficient, effective and highly motivated team, which enhances our company’s competitive position and improves employee morale.
Since 2008, our training centre became WDA Approved Training Organisation (ATO) and ITE Approved Training Centre (ATC). With these accreditations, it strengthens our in-house training capabilities. It also allows us to train a series of WSQ courses and Nitec courses that are tailored made to meet our company’s standard operating procedures (SOPs).
To date, we have trained more than 1000 Statement of Attainments (SOAs) for the WSQ courses.
Work Skills Qualifications (WSQ) Courses
A mandatory programme for all kitchen and service staff, this basic course is designed for new employees who has joined us for less than a year.
6 In-House Modules:
- F&B Safety & Hygiene Policies and Procedures
- Mise en Place
- Interacting with Guests
- Maintaining A Safe and Secure Working Environment
- Preparing Non-Alcoholic Beverages
- Performing Hosting Duties
Basic Conversational English
These basic and intermediate level language courses are designed for staff who are not well-versed in English to improve their basic conversational proficiency.
- Basic Level – 30 hours
- Intermediate Level – 30 hours
Nitec in F&B Operations
Employees who are outstanding in their work performance and work attitude, and who have acquired English language proficiency can be nominated by their supervisor to attend this course. The 24-month programme will introduce them different aspects of F&B business and operations.
24 - month Traineeship Programme:
- Interpersonal Skills for F&B Professionals
- Essentials of F&B Skills
- Beverage Service
- F&B Service & Operations
- Integrated F&B Operations
- Basic Barista Skills
- F&B Events & Promotions
- Culinary & Restaurant Showmanship
- On-The-Job Training
Fast Track Programme
Similar to NITEC, the Fast Track programme is reserved for the most promising employees. The objective of the programme is to groom and advance them quickly through the ranks.
- To identify and groom outstanding service staff through a series of intensified trainings that would equip them with the necessary skills to assume supervisory positions within 12 months.
- On-the-Job Training with assessment for each stage
LEAD aims to equip managers and supervisory staff with managerial and leadership skills. It stands for:
- Leading Innovation
- Enabling People
- Achieving Results
- Driving Alignment