FAQS

Jumbo Rewards
FREQUENTLY ASKED QUESTIONS
(A) General
Q: Which are the participating restaurants under the JUMBO Rewards Membership Programme?
A: The participating restaurants under the JUMBO Rewards Membership Programme are:

  • JUMBO Seafood
  • Chui Huay Lim Teochew Cuisine
  • Zui Yu Xuan Teochew Cuisine
  • NG AH SIO Bak Kut Teh (only at Rangoon Road and Chui Huay Lim outlets)

Valid only in Singapore. JUMBO Group of Restaurants Pte Ltd reserves the right to make changes to the list of participating restaurants without prior notice.
Q: How do I become a member of the JUMBO Rewards Membership Programme?
A: Interested parties may register online via the JUMBO Rewards Portal.
Q: What are the membership fees and validity?
A: The fee is S$20 (inclusive of GST) for a lifetime membership. All successful new sign-ups will receive a J$20 credit into the membership account.
Q: How can I make payment for the membership fee?
A: Towards the end of the membership registration process on JUMBO Rewards Portal, you will be prompted to make an online payment via credit or debit card.
Q: What are the requirements to apply for the JUMBO Rewards Membership Programme?
A: Any Singapore Citizen or Permanent Resident aged 18 and above who has a Singapore mobile number and address can apply for the JUMBO Rewards Membership Programme.
Q: Why does the JUMBO Rewards Membership Programme require my personal information for registration?
A: Mobile numbers will serve as the unique identifier for all JUMBO Rewards membership accounts. Staff on-duty may request for any form of identification e.g. Credit Card or Date of Birth etc. as additional forms of verification, where necessary. These will allow our staff to correctly identify any member when dining at our outlets and/or utilising any membership privileges. This also safeguards the member’s rewards and perks to minimise misuse by other persons.

JUMBO respects the privacy of all our members, and is committed to safeguard the personal information you provide to us. Our Privacy Policy has been developed so that you can understand how we collect, use, disclose and protect your personal information. Please refer to our full Privacy Policy on the JUMBO Group website at www.jumbogroup.sg/privacy-policy-pdpa
Q: Where can I view my membership profile, including my J$, e-vouchers, other rewards, or transaction history?
A: You may log in to the JUMBO Rewards Portal to view your personal membership information such as J$ balance and accumulated spending, transaction history, e-vouchers, rewards, and more.
Q: How do I update my personal particulars?
A: To view or update your personal particulars, please log in to your account via the JUMBO Rewards Portal.
Q: Why should I ensure that my personal information registered is accurate and up-to-date?
A: By providing us with your accurate and up-to-date personal information, you will be able to seamlessly enjoy your privileges such as your birthday e-vouchers, and be one of the first to receive the latest news on announcements, upcoming promotions, rewards, exclusive invitations to events and more!
Q: What should I do if I forgot my login password?
A: Click on ‘Forgot Your Password?’ on the JUMBO Rewards Portal login page. An email with instructions on how to reset your password will be sent to the email address registered under your membership account. Please check your Junk/Spam folder if the email does not appear in your Inbox.

Please contact us for assistance at rewards@jumbogroup.com.sg or 6265 8626 from Monday to Friday, 9AM – 6PM (Excluding PH).
Q: Can I terminate my membership?
A: Members may choose to terminate their membership at any time by submitting a request to rewards@jumbogroup.com.sg.

Upon termination of the membership account, all balance J$ and/or unused e-vouchers in the account will be forfeited. There will be no refunds of membership registration fees and/or early issuance of any unused e-vouchers.
(B) Membership Tiers, Rewards, & Privileges
Q: How are members categorised in the JUMBO Rewards Membership Program?
A: There are 3 membership tiers for the JUMBO Rewards Membership Programme (w.e.f. 1 October 2019). Newly-registered members will begin in the Classic Tier, with upgrades to Gold or Platinum Tiers dependent on their annual spending.

  • CLASSIC:
    Sign up for a lifetime Classic Membership at S$20 (inclusive of GST) on the JUMBO Rewards Porta

  • GOLD: 
    To qualify, spend S$1,000* at any participating JUMBO Group of Restaurants outlets within the 12-month Classic membership period and enjoy your Gold perks from the NEXT bill onwards.

    To maintain in Gold, simply spend $1,000* within the 12-month Gold membership period.

  • PLATINUM: 
    To qualify, spend a minimum of $3,888* on your first transaction, or accumulate S$2,888* spending at any JUMBO Group of Restaurants outlets within the 12-month Gold membership period and enjoy your Platinum perks from the NEXT bill onwards.

    To maintain in Platinum, simply spend $2,888* within the 12-month Platinum membership period.

*Qualifying spend is amount before service charge & prevailing GST at participating JUMBO Group of Restaurants outlets (see list of participating outlets under Q1).
Q: How will my spending be calculated to determine which tier I am in?
A: Your annual spending is calculated based on a period of 12 months from either the date of registration as a new JUMBO Rewards member or from the date of membership tier upgrading. This accumulated spending excludes service charge, prevailing government taxes, e-vouchers and purchase of JUMBO Group dining vouchers and retail merchandise.
Q: What happens if I do not meet the minimum spend required to maintain my tier status?
A: If you are a CLASSIC member, there is no minimum spend required to stay within this tier as it is the basic membership tier with a lifetime validity.

If you are a GOLD member and do not meet the minimum spend of $1000* within the 12-month membership tier validity, you will drop to the CLASSIC tier thereafter. Any J$ balance or unused tier-exclusive e-vouchers or rewards will be forfeited.

If you are a PLATINUM member and do not meet the minimum spend of $2888* within the 12-month membership tier validity, you will drop to the GOLD tier thereafter. Any J$ balance or unused e-vouchers or rewards will be forfeited.

*Amounts stated exclude service charge and prevailing GST.
Q: How can I check my membership tier validity, expiry of my privileges, rewards, and/or e-vouchers?
A: To check the membership tier validity, expiry of any privileges, rewards, or e-vouchers, simply log in to JUMBO Rewards Portal to view the respective dates.
Q: How can I identify myself as a JUMBO Rewards member?
A: You may provide your mobile number to our staff to retrieve your membership information and to enjoy your membership privileges. Do ensure that you have logged in to your account on the JUMBO Rewards Portal and successfully completed your mobile number OTP for a seamless transaction.
Q: When will I receive the vouchers for my membership tier?
A: Birthday e-vouchers will be credited into the members’ accounts 14 days prior to the registered birthday. These vouchers will be valid for ±14 days from the birthday.

All other e-vouchers, where applicable, will be credited into the respective members’ accounts at the start of the membership tier validity.
Q: Can I enjoy my JUMBO Rewards membership privileges at JUMBO Group of Restaurants dining concepts outside of Singapore? E.g. JUMBO Seafood in Bangkok or NG AH SIO Bak Kut Teh in Taipei.
A: The JUMBO Rewards Membership Programme is valid only in Singapore.
Q: Is my JUMBO Rewards membership transferrable?
A: Membership accounts and all J$, privileges, rewards, and perks are strictly non-transferrable. In the event that a member wishes to discontinue his JUMBO Rewards membership, he may opt to terminate it.
(C) Earning & Redemption of JUMBO Dollars (J$)
Q: What are JUMBO Dollars (J$) and how do I earn them?
A: JUMBO Dollars (J$) are rebates that members earn based on their spending at participating JUMBO Group of Restaurants outlets (exclude service charge and prevailing government taxes)

Classic members are entitled to a 5% rebates while Gold/Platinum members will enjoy a 10% rebates in the form of J$ which are automatically credited into their accounts, valid for the 12-month membership tier validity. Rebates are applicable to a maximum of $5,000* per bill. Members must be physically present at the point of dining in order to earn J$. Combining multiple membership accounts or splitting the bill to earn J$ is not allowed. J$ accumulation on backdated receipts will not be allowed as well.

Please allow 2-5 working days for the system to reflect any new transactions.

JUMBO Group of Restaurants Pte Ltd reserves the right to request forms of identification for verification purposes before the utilisation of any Rewards privileges. *Amounts stated exclude service charge and prevailing GST.
Q: How can I utilise my JUMBO Dollars (J$)?
A: Members can offset up to 100% of their dining bills with J$ when dining at any participating JUMBO Group of Restaurants outlets at the rate of J$1 = S$1. Members must be physically present at the point of dining in order to redeem any membership privileges including redemption of J$. Combining multiple membership accounts or splitting the bill to redeem membership privileges is not allowed.

Members may also use their J$ to redeem other rewards in accordance with prevailing offers or programmes, subject to availability.

JUMBO Group of Restaurants Pte Ltd reserves the right to request forms of identification for verification purposes before the utilisation of any Rewards privileges. JUMBO also reserves the right to adjust the J$ required for redemption of any Rewards perks without giving prior notice.
Q: If my total bill is $193.20 (for example), how many J$ will I need to offset 100% of my bill?
A: You may opt to redeem J$193 and pay $0.20 in cash/ card or offset the entire bill with J$194 (Please note that J$ cannot be exchanged for cash, therefore there will not be cash refund for the balance of $0.80).
Q: Are there any exceptions where J$ cannot be used for redemption?
A: JS cannot be used for offsetting dining bills on the eve of Chinese New Year and during the 15 days of Chinese New Year. In addition, J$ cannot be used for purchase of retail packs and any festive dishes/items. Please refer to terms and conditions of our campaigns or promotions for usage or redemption of J$.
Q: How can I check my J$ balance?
A: To view your J$ balance, you may log in to the JUMBO Rewards Portal or enquire with our staff when you dine with us.
Q: Will my J$ expire if I do not utilise them by the end of the membership tier validity?
A: Yes. All J$ earned will expire together with each 12-month membership tier validity. Should the member’s tier be upgraded at any time during the 12-month tier validity, all balance J$ in the account will be extended for another 12 months along with the tier validity, starting from the date of upgrade.

As Platinum members have already achieved the highest tier and are unable to upgrade tiers further, there will be no extension of unused J$ and/or e-vouchers even with the maintenance of tier.
Q: Can I use multiple membership accounts to earn J$ and redeem membership privileges?
A: No. Combining multiple membership accounts or splitting bills to earn/redeem J$ or utilise membership privileges are strictly not allowed.
Q: Can I authorise other people to earn/redeem J$ or utilise my membership privileges if I am not present?
A: No. Members must be present in order to enjoy the membership privileges.

Mobile numbers will serve as the unique identifier for all membership accounts. Staff on-duty may request for any form of identification e.g. Credit Card or Date of Birth etc. as additional forms of verification, where necessary. These will allow our staff to correctly identify any member when dining at our outlets and/or utilising any membership privileges. This also safeguards the member’s rewards and perks to minimise misuse by other persons.

JUMBO Group of Restaurants Pte Ltd reserves the right to request forms of identification for verification purposes before the utilisation of any Rewards privileges.
(D) FAQs for Existing Members
Q: When is the launch of the new JUMBO Rewards Membership Programme and when will the membership expire?
A: The new JUMBO Rewards Membership Programme will launch on 1 October 2019. All members who are active as at 1 October 2019 will receive a complimentary renewal into the new membership programme that will have a lifetime validity.
Q: My current membership is due to expire before 1 October 2019, will I still need to renew my membership?
A: From 1st October 2019, all active members will receive a complimentary renewal into the new membership programme and all J$ will be brought forward together as well. To enjoy the same benefits, expiring members are advised to pay S$20 to renew their current membership. J$20 will be credited into your account upon renewal.
Q: What is the difference between the present membership programme (before 1 October 2019) and the new membership programme (from 1 October 2019)?
A: The new JUMBO Rewards Membership will be valid for a lifetime and allow all members to offset up to 100% of their dining bills. There are exclusive reward privileges for each membership tier.
Q: HOW WILL JUMBO REWARDS DETERMINE THE MEMBERSHIP TIERS OF EXISTING MEMBERS WITH THE LAUNCH OF THE NEW MEMBERSHIP PROGRAMME ON 1 OCTOBER 2019?
A: Your total accumulated spending from 1 October 2018 – 30 September 2019 will determine your membership tier upon the launch of the new programme on 1 October 2019. This spending excludes service charge, prevailing government taxes, e-vouchers and purchase of JUMBO Group dining vouchers and retail merchandise. All spending will reset to “S$0” on 1 October 2019.

To view your spending during this period, you may log in to your account via the JUMBO Rewards Portal to view your transaction history. If you require any assistance, please contact us at rewards@jumbogroup.com.sg or 6265 8626 (Monday to Friday, 9AM – 6PM (Excluding PH).
Q: What will happen to my current J$ on 1 October 2019?
A: If your membership is still valid on 1 October 2019, all your current J$'s validity will be extended to 30 Sept 2020.
Q: How will J$ be earned after 1 October 2019?
A: Currently, all members are entitled to a 5% rebate in J$ (J$1 = $20) for every amount spent at participating restaurants. With the launch of the new membership programme on 1 October 2019, members can enjoy a 5% or 10% J$ rebates (depending on your membership tier) for amount spent on dining bills at participating restaurants, capped at an amount of S$5,000 (*excluding service charge, prevailing government taxes, e-vouchers and purchase of JUMBO Group dining vouchers and retail/festive items).
Q: What is the expiry date of J$ earned after 1 October 2019?
A: All J$ earned will be valid for the period of each membership tier. Any J$ not utilised within the period will be forfeited.
Q: Will I still enjoy 10% off food bills?
A: From 1 October 2019, there will no longer be 10% discount off food bills. Instead, members will be able to earn J$ rebates and use them to offset up to 100% of their dining bill at participating restaurants.
Q: Will I still be able to utilise my J$ to offset my food bill?
A: From 1 October 2019 onwards, you will be able to offset up to 100% of your dining bill at participating restaurants.
Q: When will I receive my $220 birthday e-vouchers and where can I use them?
A: Birthday e-vouchers will be credited into your membership account in the following denominations, 14 days before or after your registered Birthday:
  • $100 off (min. spend $200) at JUMBO Seafood
  • $100 off (min. spend $200) at Chui Huay Lim Teochew Cuisine/Zui Yu Xuan Teochew Cuisine
  • $20 off (min. spend $40) at NG AH SIO Bak Kut Teh (Rangoon Road and Chui Huay Lim Club outlets)
(E) Data Protection
Q: Why should I update and verify my mobile number?
A: With the implementation of the revised Advisory Guidelines on the Personal Data Protection Act (PDPA) for NRIC/FIN numbers, all NRIC/FIN numbers will be replaced with mobile numbers and used as a unique identifier for your JUMBO Rewards membership account. By updating and verifying your mobile number in your membership account, it ensures that our system can correctly identify you, ensuring a seamless experience when enjoying your JUMBO Rewards privileges while keeping your JUMBO Dollars (J$) secure.
Q: How will this affect my membership user experience?
A: JUMBO Rewards will no longer be using NRIC/FIN numbers for verification of your membership account. 

  • Logging on to JUMBO Rewards Member’s Portal
    Log in with your personal mobile number instead of your NRIC/FIN number
  • Utilisation of JUMBO Rewards
    Simply provide our service staff with your mobile number to verify your membership account. Your NRIC/FIN number is not required.
  • Contacting our Membership department for assistance
    Please provide us with your personal mobile number for verification purposes. We may request for additional information such as email address or date of birth if required.

Q: Do I need to verify my membership account if there are no changes to my mobile number?
A: Yes, a one-time verification of your personal mobile number via the JUMBO Rewards membership portal is still required.
Q: How do I proceed if I did not receive the One-Time Password (OTP) sent to my mobile number for verification?
A: Do check if you have entered the correct mobile number under your JUMBO Rewards membership account. Alternatively, you may restart your mobile phone and try again or contact our JUMBO Rewards Customer Service at rewards@jumbogroup.com.sg or +65 6265 8626 from Monday to Friday, 9am – 6pm (Excluding Public holidays) for assistance.
Q: Can I continue using my NRIC/FIN as the unique identifier for my JUMBO Rewards membership?
A: We are unable to continue the usage of NRIC/FIN as organisations in Singapore are required to comply with the revised advisory guidelines on PDPA for NRIC numbers and other National Identification numbers with effect from 1 September 2019. The Act aims to enhance consumer protection against indiscriminate and unjustified collection, use and disclosure of individuals' NRIC/FIN numbers and retention of physical NRICs. For more information on PDPA, click here.
Q: Can I opt to use other personal information such as email address or date of birth as the unique identifier for my JUMBO Rewards membership?
A: Our membership program is designed to ensure that your membership experience is as seamless as possible. Hence, mobile number is used as a unique identifier for every member. Email addresses or date of birth will serve as additional forms of verification, on top of your mobile number, where necessary.
Q: Where can I find out more about the PDPA advisory guidelines?
A: For more information on the PDPA, please click here.
Q: HOW DO I KNOW IF MY PERSONAL DATA IS SAFEGUARDED IN COMPLIANCE WITH THE PERSONAL DATA PROTECTION ACT (PDPA)?
A: JUMBO respects the privacy of all our customers, and is committed to safeguard the personal information you provide to us. Our Privacy Policy has been developed so that you can understand how we collect, use, disclose and protect your personal information. Please refer to our full Privacy Policy on the JUMBO Group’s website at https://www.jumbogroup.sg/privacy-policy-pdpa
Q: HOW DO I CHANGE MY CONSENT STATUS FOR THE COLLECTION, USE AND DISCLOSURE OF MY PERSONAL DATA?
A: If you would like to change your consent status on the collection, use and disclosure of your personal data, you may do so via the new JUMBO Rewards Members’ Portal and indicate your consent status under the “Profile” section. If you have questions regarding the collection, usage and disclosure of your personal data, you may refer to our full Privacy Policy on the JUMBO Group’s website at https://www.jumbogroup.sg/privacy-policy-pdpa