Frequently Asked Questions

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Jumbo Rewards
Frequently Asked Questions
(A) Personal Data Protection Act
Q: Why should I update and verify my mobile number?
A: With the implementation of the revised Advisory Guidelines on the Personal Data Protection Act (PDPA) for NRIC/FIN numbers, all NRIC/FIN numbers will be replaced with mobile numbers and used as a unique identifier for your JUMBO Rewards membership account. By updating and verifying your mobile number in your membership account, it ensures that our system can correctly identify you, ensuring a seamless experience when enjoying your JUMBO Rewards privileges while keeping your JUMBO Dollars (J$) secure.
Q: How will this affect my membership user experience?
A: From 13 August 2019, JUMBO Rewards will no longer be using NRIC/FIN numbers for verification of your membership account.
  • Logging on to JUMBO Rewards Member’s Portal
    Log in with your personal mobile number instead of your NRIC/FIN number. Once you have verified your mobile number, your NRIC/FIN will no longer be use for your membership account.
  • Utilisation of JUMBO Rewards
    Simply provide our service staff with your mobile number to verify your membership account. Your NRIC/FIN number is not required.
  • Contacting our Membership department for assistance
    Please provide us with your personal mobile number for verification purposes. We may request for additional information such as email address or date of birth if required.
Q: Do I need to verify my membership account if there are no changes to my mobile number?
A: Yes, a one-time verification of your personal mobile number via the JUMBO Rewards membership portal is still required.
Q: Can I register a foreign mobile number to my membership account?
A: Only Singapore-registered mobile numbers (+65) are accepted.
Q: How do I proceed if I did not receive the One-Time Password (OTP) sent to my mobile number for verification?
A: Do check if you have entered the correct mobile number under your JUMBO Rewards membership account. Alternatively, you may restart your mobile phone and try again or contact our JUMBO Rewards Customer Service at rewards@jumbogroup.com.sg or +65 6265 8626 from Monday to Friday, 9am – 6pm (Excluding Public holidays) for assistance.
Q: Can I continue using my NRIC/FIN as the unique identifier for my JUMBO Rewards membership?
A: We are unable to continue the usage of NRIC/FIN as organisations in Singapore are required to comply with the revised advisory guidelines on PDPA for NRIC numbers and other National Identification numbers with effect from 1 September 2019. The Act aims to enhance consumer protection against indiscriminate and unjustified collection, use and disclosure of individuals' NRIC/FIN numbers and retention of physical NRICs. For more information on PDPA, click here.
Q: Can I opt to use other personal information such as email address or date of birth as the unique identifier for my JUMBO Rewards membership?
A: Our membership program is designed to ensure that your membership experience is as seamless as possible. Hence, mobile number is used as a unique identifier for every member from 13 August 2019. Email addresses or date of birth will serve as additional forms of verification, on top of your mobile number, where necessary.
Q: What will happen to members who have registered the same mobile number to more than one JUMBO Rewards membership account?
A: All JUMBO Rewards membership accounts are required to have Singapore-registered mobile numbers as the main unique identifier. Each mobile number can only be registered to one JUMBO Rewards membership account.

Should this happen, please contact us at rewards@jumbogroup.com.sg or +65 6265 8626 from Monday to Friday, 9am – 6pm (Excluding Public holidays) for assistance.
Q: What is the cut-off date for updating and verifying my mobile number?
A: You are required to update and/or verify your mobile number by 12 August 2019.
Q: What will happen if I don’t update/verify my mobile number by 12 August 2019?
A:
  • You may not be able to earn and/or redeem the J$ immediately when you dine at our restaurants.
  • You may encounter difficulties logging in to the JUMBO Rewards Member Portal.
  • We may not be able to verify your membership status when you call our customer service for assistance.

    Should this happen, please contact us at rewards@jumbogroup.com.sg or +65 6265 8626 from Monday to Friday, 9am – 6pm (Excluding Public holidays) for assistance.
Q: Where can I find out more about the PDPA advisory guidelines?
A: For more information on the PDPA, please click here.
(B) Cardless Programme
Q: How much do I need to pay for the membership?
A: The fee for a 2-year membership is S$20 (price inclusive of GST).
Q: What if my NRIC/FIN number recorded in the JUMBO Rewards Members’ Portal is wrong?
A: You will need to write in to JUMBO Rewards team at rewards@jumbogroup.com.sg stating your full name, contact number and the correct NRIC/FIN number.
Q: Why do I need to provide personal details such as my NRIC/FIN number?
A: Your NRIC/FIN number, which is unique to you, will be used as the membership number. It is also easy for you to remember.
Q: How do I know if my personal data is safeguarded in compliance with the Personal Data Protection Act (PDPA)?
A: JUMBO respects the privacy of all our customers, and is committed to safeguard the personal information you provide to us. Our Privacy Policy has been developed so that you can understand how we collect, use, disclose and protect your personal information. Please refer to our full Privacy Policy on the JUMBO Group’s website at https://www.jumbogroup.sg/privacy-policy-pdpa
Q: How do I change my consent status for the collection, use and disclosure of my personal data?
A: If you would like to change your consent status on the collection, use and disclosure of your personal data, you may do so via the new JUMBO Rewards Members’ Portal and indicate your consent status under the “Profile” section. If you have questions regarding the collection, usage and disclosure of your personal data, you may refer to our full Privacy Policy on the JUMBO Group’s website at https://www.jumbogroup.sg/privacy-policy-pdpa
(C) Online Account
Q: How should I update my particulars now with no JUMBO Rewards number?
A: You may log onto the new JUMBO Rewards Members’ Portal with your login ID (your NRIC/FIN number) and your password as provided during your application.
Q: What should I do if I forget my password?
A: Click on ‘Forgot your password?’ on the JUMBO Rewards Login page. You will receive an email which contains instructions on how to reset your password at the email address that you have provided when you initially applied for the membership. If you do not receive the email within 5 minutes, do check under your Junk / Spam folder. Otherwise, please contact us at rewards@jumbogroup.com.sg or 6265 8626 from Mondays to Fridays, 9am to 6pm (except public holidays).
Q: I have trouble logging into my online account, even after I keyed in my password. What should I do?
A: You can contact us at rewards@jumbogroup.com.sg or 6265 8626 from Mondays to Fridays, 9am to 6pm (except public holidays).
(D) Your JUMBO Rewards Privileges and JUMBO Dollars (“J$”)
Q: Will there be changes to the JUMBO Rewards privileges with the launch of the cardless programme?
A: There will be no changes to JUMBO Rewards privileges at this time.
Q: How about my J$ balance?
A: Your J$ balance will be transferred to the new cardless programme. There will be real-time update in the system as and when you earn and redeem your J$. You may check the balance anytime via your online account on the JUMBO Rewards Members’ Portal. Your latest J$ balance will be also printed on your dining receipt, reflected in the monthly e-newsletter.

IMPORTANT: Please note that J$ earned during the membership term must be fully redeemed within one year of the expiry of the membership term.
Q: If I noticed discrepancies in my J$ balance under the new cardless programme, what should I do?
A: You can contact us at rewards@jumbogroup.com.sg or 6265 8626 from Mondays to Fridays, 9am to 6pm (except public holidays).
Q: HOW DO I USE MY J$ TO REDEEM ONLINE?
A: You may log onto to the JUMBO Rewards Members’ Portal.
  • Step 1: Click on “Rewards Catalogue" to view the e-Voucher(s) available for redemption
  • Step 2: Select the e-Voucher(s) to be redeemed.
Q: CAN I CHANGE THE E-VOUCHER(S) I HAVE REDEEMED TO ANOTHER WITH SIMILAR J$ VALUE?
A: No, you will not be able to change the e-Voucher(s) as your e-Voucher(s) is automatically credited to your account. You may use the e-Voucher(s) right away while dining with us at the participating restaurant.
Q: WHAT WILL HAPPEN TO MY $20 JPOT CASH VOUCHER REDEEM ONLINE?
A: You may continue redeeming it at JPOT till 16 June 2019. From 17 June 2019 till the expiry date stated on the JPOT voucher, you may redeem it at any JUMBO Seafood restaurants, Chui Huay Lim Teochew Cuisine or Zui Yu Xuan Teochew Cuisine.
(E) Online Redemption of e-Voucher(s)
Q: How do I redeem the e-Voucher(s) online?
A: You may log onto to the new JUMBO Rewards Members’ Portal

  • Step 1: Click on “Rewards Catalogue" to view the e-Voucher(s) available for redemption
  • Step 2: Select the e-Voucher(s) to be redeemed.
Q: Can I change the e-Voucher(s) I have redeemed to another e-Voucher(s) with similar J$ value?
A: No, you will not be able to change the item as your redemption has already been processed upon confirmation.
(F) Membership Renewal
Q: How can I renew my JUMBO Rewards Membership?
A: Renewal can be done 2 months prior to the expiry date by logging onto the JUMBO Rewards Members’ Portal:

  • Step 1: Click on “Account Summary”.
  • Step 2: Select the mode of renewal.
  • Step 3: For members who chose to renew using credit card, they would need to provide their credit card information on the payment gateway page. The payment amount is either S$20 (price inclusive of GST) or a deduction of J$60*. J$20 will be credited into your account upon renewal (*J$20 will not be credited if you renew your membership using J$.)
Q: How do I know when my membership is due for renewal?
A: You can check your membership expiry date in your online account under “Account Summary”.
Updated as of 6 August 2019